LEDsON - LED Lighting Expert

Order format:

We accept only orders placed in written by e-mail or fax.

Any additional condition referring to the order also need to be made in written otherwise are not valid.

Delivery time:

All received orders are handled in the order as they came, the date of the delivery (dispatch) of your order is confirmed on the issued P/I and depends of the stock, quantity of the order and status of the other orders. The orders with the payment condition “advance payment” are proceed after we receive the payment on our account or when we receive the formal bank transfer confirmation of the money transfer.

Payment condition:

As the standard we offer the advance payment to speed up the delivery and simplify the transaction.

Bank transfer charges:

We expect to receive full amount of the payment as it is specified on the issued P/I.

We do not agree to cover any bank charges related with the money transfer. This may result the delay of the shipment and require additional payment of the missing part of the payment.

Late payments:

The customers with postponed payment condition who are paying late may be consider to loose the privilege of paying after the delivery towards the advanced payment.

Shipment damage:

Each customer who is using our forwarder is obligated to made the damage claim in written signed by the delivering courier together with the photos and damage specification, no later then 7 days after the delivery. Once receive the notice we will place the official claim to our forwarder and will send the goods for the replacement.

Late notice or not complete documentation in written can not be accepted and successfully proceed. Company Ledson is not responsible for third party shipment damage. We take the full responsibility only for the shipments on line LEDsON – Customer when we use our forwarder. Damaged items should to be returned to the sender by the customer on the customer cost. The replacement of the damage items will take place when the damage items are returned to the sender. When the forwarder accepts the damage claim the shipping cost of the damage items will be compensated.

Prices:

We use official export price list, which is the same for all customers. The price list prices are set up once a year and are valid until the end of the year. We keep the right to add new items and update the price list without future notice of all our customers. Customers who order large quantities are granted with the discount under conditions specified on the separate document called “discount levels”.

Incomplete shipment:

Customers, who notice the missing items in the shipment, should contact us no later then 7 days after delivery and place the quantity claim in written. In the multiple package shipment is possible that some items are still on the road when some were already delivered. In that case we advice to check the number of parcels and the tracking numbers. If the items are definitely not been delivered we will check this information with our internal shipping documents and will accept or deny the quantity claim. If the claim is accepted we ship the missing items as soon as possible on our own cost.

Catalogue pictures, product design rights are reserved:

We publish our catalogue in paper and electronic version. Company LEDsON is the formal owner of all designs and international patents of the LED profiles and we claim all rights to the product design, pictures and other source materials. Companies, who want to use the material, should have our written acceptance. The given material is reserved only to the companies who asked for it and cannot be resend to the third party without our notice. The products designs are fully protected by the international law and any “artificial copies” will be prosecuted in the court of law.

Distribution conditions:

Company LEDsON sales the LED profiles and other led components in the international network of sale with B2B customers only. The customers who are formally located in the country where we obtained the local (exclusive/non exclusive) distributor should contact the local distributor first with any questions concerning our products. The distributors list is available at the “contact details “ web page or on the last page of our formal catalogues. All requests from the markets where we have (exclusive/non exclusive) distributor will be resend to the local distributor.

The present distributors have been selected from the group of our customers after some period of time of our successful cooperation. All new distribution requests will be taken under consideration after minimum of 12 months of the successful cooperation, if both parties are satisfied with the products and turnover the separate distribution agreement can be made. The formal distributors are obligated to have local stock of all the aluminum LED profiles of the three months market demand and proper stock maintain for all the time. Minimum monthly purchase for the distributors is 500m of the LED profiles per month. All other customers, who do sale our products but do not meet certain distributor requirements, are handled as our regular customers.

The official distributors are not allowed to offer the items on the markets different then they own, and any request from outside markets different then they own should be redirected to local distributor according to the customer origin. If company LEDsON does not have official distributor at this country then the request should be redirect to LEDsON. The distributors are allowed to advertise and participate on the local fairs on they own cost. Both parties have to agree in written for the distribution to be valid. The distribution cancelation of the agreement can be made only in written with 3 months advance notice. LEDsON is not taking any responsibility for the activity of the third party such as distributors, customers.

Returns:

Company LEDsON do not accept any returns unless the product has hidden production defect. The claim should be placed in written no later then 12 months of the purchase date.

Products exchange:

If the customer made mistake and would like to exchange the goods should notice us in written no later then 7 days after the delivery date. The products that customers wish to exchange cannot be used and cannot show any visible damage. The transportation cost of the return of wrong items and new shipment need to be covered by the customer in full.

Guarantee:

According of our knowledge all our products are free of any visible or hidden production defects. The guarantee for the aluminum led profiles and other products are 12 months counting from the purchase (invoice) date. It is applying to the anodizing surface, accessories, led stripes and other electronic components which are currently in our offer only if they been used according the product specification and destination. Each claim of defect will be handled individually and decision in written will be made after the return of the items within 30-business days.

MOQ:

Our MOQ is 100m for quality aluminum LED profiles. This could be mix of several different types of profiles taken within one order. Larger quantity is additionally granted with the discount according to our discount scale. Smaller orders (except sampling) will be redirected to local partners/customers who have the stock.

Length, color, anodizing surface customizing:

A customer has possibility to order led profiles in customized length, color [RAL] or the different anodizing surface. However the MOQ for that is 500kg of aluminum that divided by the weight of the interesting profile will give certain quantity in meters. Customer has to consider that customize product has to be paid in advance, taken in full quantity at once when the goods are ready. Price and lead time need to be determinate individually with the LEDsON.

The following terms and conditions are applying to the foreign customers only.